Frequently Asked Questions | Northgate Sewing Centre

Common Questions From Our Customers

Where is your store located?

We are located at the Alpine Village Mall on 140 Albert Street, Regina, SK. Our store is on the west side of the street. There are other establishments in the mall, including Classic Buffet, Future Vision, and You Break I Fix.

How do you cut your fabrics?

We are a Canadian store, so we buy and sell our fabrics in metres. Our minimum cut is one-tenth of a metre. Our fat quarters measure approximately 20” by 22”.

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Will you deliver?

-We are happy to deliver anywhere in Regina, SK for free.
-Check "Local Delivery" under "Shipping Options" in your shopping cart.
-Deliveries will be made closer to the end of the business day the order is received.

Is there a way to keep track of the fabrics I'm interested in?

-You are able to place all the fabrics you are interested in by adding them to your "Design Wall". Under the "Quantity" boxes.
-Here you can move the fabrics around to give you a better idea of how they will look with one another.

How long will it take for my order to ship and arrive?

-We aim to have your order picked, cut, packaged, and ready to ship all in the same day.
-Please keep an eye our for our call, just in case we have questions for you.
-We use Canada Post to ship out your orders.
-Packages are taken to the post office within 1 business day of your order being "In Process"
-Our aim is to be as quick and inexpensive as possible for our customers.

Machine Service

How long will it take to service my machine?

-On average you should expect it to take about 2 weeks. We try very hard to give you an accurate date at the time of you dropping off your machine.
-If your machine requires parts that we need to order it can take 4-6 weeks for them to arrive.

What do I need to bring along with my machine when I bring it in for service?

We ask that you only bring the absolute minimum with your machine:

-Foot control and power cord.

-All-purpose foot. (Zig-zag foot)
-Carrying case.

If you are have a problem with the machine please bring anything extra for us to fix your machine:

        -Presser foot you are using.
        -Sample of how your machine is sewing.
        -Leave your machine threaded.

Please leave at home:
        -Instruction manuals
        -accessory tray (unless required because of what you are sewing.)
        -Stylus
        -Extra needles
        -Extra feet

I am having trouble threading my Janome Serger

Here is a very good video on "how to thread" your Janome serger. We would recomend changing the order to:

1) Upper looper
2) Lower Looper
3) Right Needle
4) Left Needle.

Janome Serger Tutorial

DO YOU HAVE OTHER QUESTIONS ABOUT SEWING AND QUILTING? CALL US AT 306-569-1552 OR SEND US A MESSAGE.

Store Hours

Monday:	9:00a - 5:30p
Tuesday:	9:00a - 5:30p
Wednesday:	9:00a - 5:30p
Thursday:	9:00a - 7:00p
Friday:	9:00a - 5:30p
Saturday:	9:00a - 5:30p
Sunday:	CLOSED

Contact Us

Phone: (306) 569-1552
Address:
140 Albert St, Regina,
SK S4R 2N2, Canada

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